It has been a huge month (or so) since my last post. Pixolüt have had a few of its most challenging and ambitious projects come to life throughout Australia and Asia Pacific and this has shown us some trends that we want to share with you later in this post – before I do, I want to go through some thinking that expands a previous post about ‘artificial indicators and social relevance’. Since it has been a while since I sent the last post, I have attached the link to the original article at for reference here…http://blog.pixolut.com/2011/03/23/weekly-update-artificial-indicators-and-social-relevance/
In that last post I spoke about this concept of ‘artificial indicators’ - in summary – an artificial indicator is something designed by the developers of a platform to help you make sense of the huge amount of information in their platform (or a third party platform for that matter) since our brains are not designed to comprehend the vast amounts of data that humanity creating.
Examples of these platforms are:
Google, Facebook, Apple App Store, Twitter
Examples of Artificial Indicators:
Some examples of artificial indicators are: Page Rank, Most Popular, Number of Likes and the less obvious ‘Edge Rank’, Followers, Trending Topics, etc.
How did these platforms come to be?
One of the big transitions of the last decade was a fundamental movement from the web as ‘the wild west’ where every company had to have a website to the blog where every individual had to have a website and finally to growth of privatised platforms that sit on top of the web and use it as a ‘transport layer’ – where the human ‘context gaps’ can be filled.
Many search companies started this trend of ‘artificial indicators’ with the idea of search indexing. The artificial indicator was not the act of indexing the content per-se, but rather the way in which the algorithm for aligning the search text with the results. Google was the most famous of these with it’s Page Rank. This was also the beginning of ‘gaming the system’ with the idea of Search Engine Optimisation becoming an industry unto itself over the period of the first dot-com boom.
A paradigm shift occurred over the last decade as we saw the prevalence and acceptance of the web move the idea of ‘purpose based’ communication tools to ‘platform’ communication tools. This is like the hybrid of the blog with the bulletin board – this idea of a generic platform started hitting critical mass with MySpace and then Facebook. At the same time as this person to person communication on the web came to the fore the idea of filtering content based on behaviour was also emerging as a powerful trend with the super retailers like eBay and amazon.
So today we find an interesting predicament – because we have moved to ‘platform’ rather than ‘purpose’ – the platforms have boomed, yet- it has created a kind of ‘context monopoly’ where there can only be a single incumbent for the platform to be attractive. The alternative is to re-introduce purpose and marginalise an element of your audience (example in point: MySpace vs Facebook where MySpace has had to focus on its relationship to music in order to attract a following)
Similar outcomes afoot in the space of mobile – in the era of ‘the wild west’ the operators desperately tried to introduce and control a ’walled garden’ operator driven experience as soon as the internet was becoming available for GPRS and the first generation of 3G handsets. This was rejected by users as the operators simply could not provide the content, experiences or connectedness that consumers were demanding – the web and email was a miserable experience on these devices, but it was there – and this was a point in time when RIM was a shining light and the Blackberry revolutionised the experience.
Then in 2007, the doors were blown off when Apple released the iPhone. Operators were supplanted by an operating system that facilitated the growth of the mobile web as we see it today. Within 24 months Google’s Android simply added another nail in the coffin for operators making their ‘value added services’ pointless and turning their network in to a commodity. This ‘operating system’ model on the mobile devices leveraged the learning of the ‘wild west’ web of years previous and added the tools to provide a simple experience for users through ‘app store’ and ‘itunes’ – and thus another set of privatised platforms was built on top of the commodity of the mobile internet.
Where are we now?
What we see is a desire to simplify the experience. To not have to think about the details. Packaging up the experience in a digestible form is precisely why this prevalence of ‘context monopolies’ thrive. It’s actually a function of human nature – the more people use technology, the less they care about the technology and more about the objective.
Because of the inherent lack of ubiquity bound up with the ‘wild west’ web and mobile experiences, this generation of proprietary ‘platforms’ answer the people’s craving for consistency, reliability and simplicity. A set of common denominators that we all know. That are easy to learn and come with implied trust and an ‘understood’ set of artificial indicators. All of the platforms I have described in this article share these same attributes.
The byproduct of these privatised platforms having lots of users is that they are compelled to monetize these platforms as commercial entities. The other is that they will generally want to open them up to continue to grow and evolve the platforms with a developer community and . With these platforms comes arbitrary rule sets. Rules for users, third party developers and advertisers on how they can interact with the platform. This in turn can have unforeseen flow on effects and affect other users, developers or advertisers. Sometimes for better and sometimes for worse.
This is not a new problem, the rules of taxation have had this effect for time eternal… The fine line between evasion and avoidance follows a similar guise as ‘gaming’ a platform versus ‘exploiting’ it. Marketers, developers and advertisers are painfully aware that they need to move with the flow of the platform and it’s developers to stay on the cutting edge of that platforms capabilities – not for the sake of technology but to know how best to execute real strategies on these platforms within the rules and regulations.
Some examples highlighting the kinds of arbitrary rules and the impact that changes to those rules have to developers and advertisers.
Apple
http://toucharcade.com/2011/04/18/has-apple-adjusted-the-app-store-charting-algorithms/
http://toucharcade.com/2011/04/19/apple-throws-down-the-gauntlet/
Facebook
http://www.insidefacebook.com/2011/04/19/facebook-makes-badoo-change-its-viral-mechanics-leading-to-a-75-drop-in-dau/
http://www.insidefacebook.com/2011/04/20/ad-ly-removed-monetizing-news-feed/
Twitter
http://thenextweb.com/twitter/2011/03/11/twitter-tells-developers-to-stop-developing-new-twitter-clients/
Google
http://www.smartcompany.com.au/internet/20110228-google-changes-search-algorithm-to-block-content-farms-promises-higher-quality-results.html
Some great reading from the last few weeks:
Share Buttons on Third-Party Sites and Facebook Now Provide Micro-Sharing Options
http://www.insidefacebook.com/2011/05/09/share-buttons-micro-sharing-groups-wall/
Facebook Partners with Web of Trust to Protect Users From Malicious Outbound Links
http://www.insidefacebook.com/2011/05/12/web-of-trust/
Facebook Sponsored Stories Ads Have 46% Higher CTR, 18% Lower Cost Per Fan Says TBG Digital Test
http://www.insidefacebook.com/2011/05/03/sponsored-stories-ctr-cost-per-fa/
Facebook Launches Three New Sponsored Stories Types for Pages, Apps, and Websites
http://www.insidefacebook.com/2011/04/26/sponsored-stories-pages-apps-websites
Facebook Canvas Apps vs Facebook Connect for Websites: A Quick Guide to What’s Best for You
http://www.insidefacebook.com/2011/04/22/canvas-connect-websites-best/
AdMob Survey Shows What the iPad is Good For
http://gigaom.com/apple/admob-survey-shows-what-the-ipad-is-good-for/
Snoozing And Losing: A Blockbuster Failure
http://techcrunch.com/2011/04/06/make-it-a-blockbuster-night
Some links to recent campaigns we have launched
Infamous 2 launch app
http://www.facebook.com/PlayStationAU?sk=app_197545966947399
Sony Playstation Escalation Pack (using Lite Engine) – designed by the team at Sony Playstation, and it looks fantastic!
http://www.facebook.com/PlayStationAU?sk=app_181234068597471
Gillette Champions – just because your a local team doesn’t mean you shouldn’t be treated like professionals…
http://www.facebook.com/GilletteAustralia?sk=app_131282930276526
Intel Win an Island
http://www.facebook.com/IntelSG?sk=app_207152969312540
a truly integrated Facebook and mobile campaign – also available on iPhone/Android at http://m.intel-island.com
available in multiple languages across APAC
ARU Qantas Wallabies – Rugby Rewards
http://www.facebook.com/Wallabies?sk=app_219950488023951
Hong Kong Tourism
http://www.facebook.com/HongKongTourismAustralia?sk=app_165523130173396
American Tourister for South East Asia
http://www.facebook.com/theamericantourist?sk=app_199003023471699
Filed under: Industry Opinion, pixolut