iTOK Captures “Top 25 Under 5″ Award for Fastest Growing Companies

11 08 2009

Leading Remote Computer Service Company Recognized as one of the Fastest Growing Companies in Utah

Lindon, UT (PRWEB) July 22, 2009 — iTOK announced today that they have received the Utah Valley Entrepreneurial Forum’s “Top 25 Under Five” award. The “Top 25 Under Five” award recognizes the 25 fastest growing companies in the region that have been in business less than 5 years.

“iTOK is the leader in remote technical support because we focused on our core business,” said Seth Bailey, iTOK’s co-founder & CEO. “Our first goal was to get our service model right so we could grow profitably. Now we can scale to meet the needs of our large, national customers.”

The founders started iTOK in late 2004 to provide remote computer help and maintenance to customers at their homes or home offices right through the Internet. Their flagship PC Care membership service provides quarterly maintenance to keep computers running smooth and clean, giving their members peace of mind. iTOK services their members directly or through partnerships with some of the largest Internet service providers in the nation.

“This is a tough economic climate for all businesses, right now, especially start-ups,” said UVEF 2009 chairman Roger Andrus. “These Top 25 winners overcame great odds by growing their revenues and creating jobs. They represent the spirit of entrepreneurship that will serve this state well.”

About iTOK:
iTOK is the leading provider of US-based remote technical support for home and home-based business computers. Since 2004, iTOK has been building a team of trained, fluent English-speaking support representatives based in Utah that eliminates the frustration of working with the cheaper foreign-based computer service companies. With the click of a mouse, a user can immediately connect with a service representative, get help on a technical problem and schedule routine maintenance, all while working with someone who knows their computer, their issue history and their language. iTOK provides service to thousands of customers directly and through major broadband service providers.

For more information about iTOK, please visit www.itokhelp.com.


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Categories : Industry Opinion, iTOK

jQuery AJAX form serialization example

25 05 2009

By Stephen Trembath

Just a quick example of using jquery to submit form data without a postback which may (or may not!) be of interest…

It is useful in this case because the page is very big (the page to process a lead/ticket), and we want to avoid doing post-backs wherever possible. It finds all elements in the pnlChecklist panel which have an attribute named ‘metaid’, e.g. <asp:DropdownList runat=”Server” metaid=”Spyware risk” />. It submits the data as a serialized string (metaid1=value1&metaid2=value2) to a very basic code-behind page, which splits and saves the data, and then returns a script for evaluation on the client-side. It’s pretty heavily snipped to make it a little clearer.

Client-side:

<a href="javascript:;" onclick="DoAudit();">Send System Audit to Customer</a>

function DoAudit() {
            var id = $('#<%=Me.hiddenSupportRequestID.ClientID%>').val();
            var serialized = '';
            $('#<%=Me.pnlChecklist.ClientID%> [metaid]').each(
            function() {                 
               var attrib = $(this).attr("metaid");
               serialized += attrib + "=" + $(this).val() + "&";
            }
            );
            $.get(ajaxUrl, { method: 'getaudit', supportrequestid: id, data: serialized }, function(data) {
                // Handle the response
                eval(data);
            });
            return false;
        }

Server-side:


        SecureSession.ValidateOrRedirect()
        Select Case Request.QueryString("method")
            Case "getaudit"
                        Dim data As String = Request.Params.Get("data")
                        Dim htData As Hashtable = AjaxUtils.SplitSerializedPostData(data)
                        ......
                End Select
                Dim script As String = "alert('Test');"
                Response.Write(script)
       End Select

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Categories : iTOK

iTOK LLC Acquisition makes Forbes News

19 12 2007

…looks like we mades Forbes newswire this week with our (iTOK) being acquired by DirectPointe.  Looking forward to a huge new year.

http://www.forbes.com/businesswire/feeds/businesswire/2007/12/18/businesswire20071218005509r1.html

DirectPointe, a leader in IT outsourcing services, today announced the acquisition of iTOK and its proprietary remote PC management platform, which is DirectPointe’s fourth acquisition this year. The acquisition enables DirectPointe to bolster its remote management capabilities and opens up new markets for the company.

Provo, Utah-based iTOK (www.itokhelp.com) provides preventative maintenance and remote management for personal computers. iTOK offers customers regular system maintenance and security management against viruses and spyware, online backup to protect critical data, and live support from certified technicians utilizing remote management tools. iTOK offers its services both direct to consumers and through partnerships with several broadband service providers.

“With iTOK, DirectPointe is acquiring forward-thinking individuals, innovative technology and the ability to enter new markets,” said DirectPointe CEO Michael Proper. “We found a lot of synergy between what DirectPointe is doing for businesses and what iTOK is doing for consumers. By integrating our resources, both markets will benefit from greater functionality and support.”

This is the fourth acquisition for DirectPointe in 2007, marking a year of award-winning growth. Previous acquisitions include STI, TechnologyWorks and Sweet Spot Solutions. The acquisitions have helped DirectPointe expand its global presence and increase its product and solution offerings. The company continues to grow in revenue, customers and partnerships, as part of building a unique, scalable and cost-effective model for delivering outsourced IT services.

Seth Bailey, co-founder of iTOK, said, “iTOK has built its success on the premise that computer support should be personal, trustworthy and affordable. What iTOK has been able to accomplish in the consumer market, DirectPointe has been able to do in the business market, and we look forward to utilizing our combined skills and experience to drive solutions that will yield exceptional value for clients.”

Sean Miller, co-founder of iTOK, said, “By joining forces with DirectPointe, iTOK can surge forward to service the growing demand for residential PC support solutions in partnership with broadband service providers both locally and abroad.”

Terms of the deal were not disclosed. For more information about DirectPointe and its IT outsourcing solutions, please visit http://www.directpointe.com.

About DirectPointe

DirectPointe Inc., based in Lindon, Utah, provides IT outsourcing services that make technology simple, manageable and affordable for small and midsize businesses. The company takes ownership of the entire computing lifecycle, including procurement, deployment, management, protection and support, so customers have one company to handle all their computing needs. Customers can deploy a complete solution to manage their entire environment or a subset of services to complement their existing infrastructure. DirectPointe solutions are delivered for one consistent monthly payment to ease budgeting and eliminate upfront costs. For more information about DirectPointe, visit www.directpointe.com or call (801) 805-9700.


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Categories : DirectPointe, iTOK, pixolut